At DigiBizOp, we understand that smooth and secure payments are a top priority for both freelancers and buyers. Whether you’re buying services or receiving payments for your work, we’ve designed a system that’s fast, fair, and transparent. From secure transactions to easy withdrawals and refund policies, this guide covers everything you need to know to confidently manage your money on our platform. Let’s dive in and make sure your financial experience with DigiBizOp is worry-free!
1. How do payments work on DigiBizOp?
- Buyers pay for services upfront via secure payment methods
- Funds are held in escrow until the order is marked as complete
- Once completed, freelancers receive the payment into their DigiBizOp wallet
2. What payment methods are accepted?
- Naira debit cards
- Bank transfers (via Paystack or Flutterwave)
- International cards (Visa/Mastercard) for global clients
3. Are payments on DigiBizOp secure?
Yes. DigiBizOp uses industry-standard encryption and secure payment gateways. Your card details are never stored on our servers.
4. How do freelancers get paid?
- After successful delivery and client approval, funds are released to the freelancer’s DigiBizOp Wallet
- Freelancers can withdraw to their local bank account once the withdrawal threshold is met
5. When will I receive my payment as a freelancer?
- Funds are released within 24–48 hours after client approval
- Bank withdrawals are usually processed within 1–2 working days
6. What happens if a client cancels an order after payment?
- If cancellation is approved by both parties, payment is refunded
- If a dispute occurs, DigiBizOp’s resolution team will investigate and make a fair decision
- Refunds are made to the buyer’s original payment method
7. Can I request a refund?
Yes, if:
- The freelancer did not deliver as promised
- Work was not delivered at all
- The seller agrees to cancel the order
Note: Refunds may take 5–7 working days to reflect, depending on your bank or card issuer.
8. How do I request a fund withdrawal as a freelancer?
- Log in to your account
- Go to Wallet → Withdraw Funds
- Enter your preferred bank account details
- Choose the amount to withdraw (must meet the minimum withdrawal amount)
- Click Submit Request
Your withdrawal will be reviewed and processed within 24–48 hours. You’ll receive a confirmation once it’s completed.
📩 Need More Help?
Our Customer Support Team is available to help with:
- Login issues
- Account verification
- Payment problems
- Disputes and refunds
- Updating your profile
- Fund withdrawal issues
📧 Email: support@digibizop.com
📱 WhatsApp: +27-68-688-0908